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Home > Help & Info > Returns Policy

Returns Policy

If you change your mind and need to return something, we can offer a credit or refund subject to the following:

  • We can only accept unopened (this means with the plastic wrapping intact) and undamaged returns. We can't provide a refund for products damaged in transit back to us, and suggest using a sturdy box and purchasing insurance.
  • 'Change of Mind' returns must be received within 30 days of the date of purchase.
  • Shipping and handling costs are unfortunately not refundable.

  • Our mailing address for returns is:
    Jigsaws Delivered
    PO Box 75
    Riddells Creek
    VIC 3431

    In the very unlikely event of encountering a fault or we've made a mistake with your order, please let us know ASAP after receiving your order. You can get in touch by either contacting us online or simply reply to your order confirmation email.

    These conditions do not affect your statutory rights as a consumer.
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